Frequently Asked Questions

Below are some questions commonly asked of us regarding our products and services.
Please contact us if you do not see yours on the list.

What is spring water?

Spring water comes from an underground source of water that also flows naturally to the surface of the earth. It must be collected only at the spring, or through a borehole that taps the spring’s underground source.

What are other types of bottled water?

Purified Water has been produced by distillation, deionization, reverse osmosis or other suitable processes while meeting the definition of purified water in the United States Pharmacopoeia. May also be referred to as “distilled water” (if produced through distillation), or with the word “drinking” in its name, i.e. “purified drinking water.”

Mineral Water contains a minimum of 250 parts per million of total dissolved solids, which must be present at the point of emergence from the source. No minerals can be added.

Sparkling Bottled Water contains the same amount of carbon dioxide (carbonization) that it had as it emerged from its source. No minerals can be added.

Artesian Water and Artesian Well Water is water from a well that taps a confined aquifer (a water-bearing underground layer of rock or sand) in which the water level stands at some height above the top of the aquifer.

Well Water is taken from a hole in the ground that taps a water aquifer.

Soda Water, Seltzer Water, Tonic Water and others are classified as soft drinks, not bottled water, because they contain certain ingredients or additives, and are regulated differently than bottled water.

What do you add to your water?

We add nothing to our pure spring water. During the ozonation process, ozone is infused into the water to eliminate the presence of bacteria. The ozone adds no taste or odor to the water, and breaks down into the same oxygen that we breathe a few hours after the water is bottled.

How long can I store bottled water?

Our pure spring water is best if consumed within two years.

What are your prices? How much is delivery?

Please call us at 800-375-0885, fax us at 740-927-1856, or contact us for price quotes on our custom-labeled bottled spring water products and shipping.

What are your bottle sizes?

We offer 8 oz., 12 oz., 16.9 oz. (half liter), 20 oz. and 24 oz. bottles.

What kind of caps do you offer?

You may order a standard flat cap, or a sports cap that includes a pull-open nozzle and a smaller dust cap. Both caps are tamper-evident for your protection.

What can I put on my custom label?

Anything, as long as it doesn’t infringe on any trademark or copyright laws. You can send artwork to us, or allow Amanda Hills’ art department to design your label at no charge. If you are designing your own label, please review our Artwork Guidelines (.pdf) before submitting your artwork.

Are there any legal requirements to consider in my label design?

Yes. You may not violate any trademark or copyright laws through the use of registered logos or artwork. Amanda Hills is not responsible for any trademark infringement violations.

What is the minimum order?

Our minimum order is 1/2 pallet (case and bottle quantity vary by bottle size).

Can I use my credit card to place an order?

Amanda Hills gladly accepts MasterCard, Visa, Discover and American Express.

How long will it take to deliver my custom-labeled water?

Delivery takes 3-4 weeks from the date we receive your order & approved artwork. Please contact us to confirm we can accommodate a planned event date.